/* Tiger Support, the customer portal. On top of Tabler and crm.css (font, tiger-orange accent, shared bits). Light by
   default for customers, dark on request. The signature is the tiger stripe: a soft diagonal pattern in the hero, the
   login side and the staff bar. */

:root, [data-bs-theme] {
  --sp-page: light-dark(#f6f7f9, #151a21);
  --sp-hero-a: light-dark(#fff4ec, #2a1d14);
  --sp-hero-b: light-dark(#ffffff, #1b2129);
  --sp-stripe: light-dark(rgba(232, 89, 12, .07), rgba(232, 89, 12, .12));
  --sp-bubble-tiger: var(--tblr-bg-surface);
  --sp-bubble-customer: light-dark(#eef5ff, #1d2b3d);
  --sp-bubble-customer-border: light-dark(#cfe0f7, #2b4262);
  --sp-shadow: 0 1px 2px rgba(16, 24, 40, .04), 0 4px 16px rgba(16, 24, 40, .05);
}
[data-bs-theme=light] { color-scheme: light; }
[data-bs-theme=dark] { color-scheme: dark; }

.sp-body { background: var(--sp-page); min-height: 100vh; display: flex; flex-direction: column; }
.sp-main { flex: 1; padding-bottom: 3rem; }
.sp-main > .container-xl { padding-top: 1.5rem; }
.sp-main .card { box-shadow: var(--sp-shadow); }
.min-w-0 { min-width: 0; }

/* ---------------------------------------------------------------- navbar */
.sp-navbar { background: var(--tblr-bg-surface); border-bottom: 1px solid var(--tblr-border-color); min-height: 3.75rem; }
.sp-brand .crm-brand-name { font-size: 1.15rem; }
.sp-company {
  align-items: center; gap: .35rem; margin-inline-start: 1rem; padding: .2rem .7rem; font-size: .85rem; font-weight: 500;
  border: 1px solid var(--tblr-border-color); border-radius: var(--tblr-border-radius-pill); color: var(--tblr-secondary);
  max-width: 22rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.sp-nav-icon { font-size: 1.35rem; }
.sp-navbar .nav-link { color: var(--tblr-body-color); }
.sp-navbar .nav-link:hover .sp-nav-icon { color: var(--crm-tiger); }
.sp-bell-count { position: absolute; top: .05rem; right: -.1rem; min-width: 1.1rem; padding: .15em .35em; font-size: .65rem; line-height: 1; }
.sp-user-name { font-weight: 600; max-width: 14rem; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sp-user-menu { min-width: 18rem; }
[data-bs-theme=light] .sp-theme-light, [data-bs-theme=dark] .sp-theme-dark { display: none; }

/* ---------------------------------------------------------------- staff bar ("Support access") */
.sp-staffbar {
  position: relative; z-index: 1031; color: #fff; padding: .45rem 0; font-size: .875rem;
  background: repeating-linear-gradient(-45deg, rgba(255, 255, 255, .07) 0 12px, transparent 12px 24px), var(--crm-tiger);
}
.sp-staffbar .ti { font-size: 1.15rem; }
.sp-staffbar-client { padding: .05rem .6rem; border-radius: var(--tblr-border-radius-pill); background: rgba(0, 0, 0, .18); font-weight: 600; }
.sp-staffbar-btn { color: #fff; border-color: rgba(255, 255, 255, .55); background: transparent; }
.sp-staffbar-btn:hover, .sp-staffbar-btn:focus { color: var(--crm-tiger); background: #fff; }
.sp-switcher { width: 20rem; padding: 0; }
.sp-switcher-results { max-height: 18rem; overflow-y: auto; padding-bottom: .4rem; }

/* ---------------------------------------------------------------- hero */
.sp-hero {
  position: relative; overflow: hidden; border-bottom: 1px solid var(--tblr-border-color);
  background: linear-gradient(120deg, var(--sp-hero-a), var(--sp-hero-b) 70%);
}
.sp-hero-stripes {
  position: absolute; inset: 0 0 0 45%; pointer-events: none;
  background: repeating-linear-gradient(-55deg, var(--sp-stripe) 0 18px, transparent 18px 46px);
  mask-image: linear-gradient(90deg, transparent, #000 40%);
}
.sp-hero-inner { position: relative; display: flex; align-items: center; justify-content: space-between; gap: 1.5rem; flex-wrap: wrap; padding-top: 2.25rem; padding-bottom: 4.25rem; }
.sp-hero-pretitle { display: inline-flex; align-items: center; gap: .35rem; font-size: .8rem; font-weight: 600; letter-spacing: .04em; text-transform: uppercase; color: var(--crm-tiger); }
.sp-hero-title { font-size: clamp(1.6rem, 3.5vw, 2.25rem); font-weight: 700; letter-spacing: -.02em; margin: .25rem 0 .35rem; }
.sp-hero-text { margin: 0; color: var(--tblr-secondary); font-size: 1rem; }
.sp-hero-actions .btn-lg { box-shadow: 0 6px 20px rgba(232, 89, 12, .3); }

/* ---------------------------------------------------------------- KPI cards (they overlap the hero) */
.sp-kpis { position: relative; margin-bottom: 1.25rem; }
.sp-hero + .container-xl { padding-top: 0 !important; }
.sp-hero + .container-xl > .sp-kpis:first-child { margin-top: -4.25rem; }
.sp-hero + .container-xl > .sp-alert:first-child { margin-top: 1.25rem; }
.sp-kpi { color: inherit; text-decoration: none; transition: transform .15s, box-shadow .15s; }
.sp-kpi:hover { color: inherit; text-decoration: none; transform: translateY(-2px); box-shadow: 0 8px 24px rgba(16, 24, 40, .1); }
.sp-kpi .card-body { display: flex; align-items: center; gap: .9rem; }
.sp-kpi-icon { display: inline-grid; place-items: center; flex-shrink: 0; width: 2.75rem; height: 2.75rem; border-radius: .75rem; font-size: 1.4rem; }
.sp-kpi-value { font-size: 1.6rem; font-weight: 700; line-height: 1.1; font-variant-numeric: tabular-nums; }
.sp-kpi-label { font-size: .8rem; color: var(--tblr-secondary); }
.sp-kpi-hot { border-color: rgba(232, 89, 12, .45); }
.sp-kpi-hot .sp-kpi-value { color: var(--crm-tiger); }

/* ---------------------------------------------------------------- tabs and lists */
.sp-tabs .nav-link { display: inline-flex; align-items: center; gap: .4rem; font-weight: 500; }
.sp-tabs .nav-link .ti { font-size: 1.1rem; }
.sp-tabs .nav-link.active .ti { color: var(--crm-tiger); }
.sp-list-tools { display: flex; flex-wrap: wrap; align-items: center; gap: .75rem; padding: 1rem 1rem .75rem; }
.sp-list-search { flex: 1 1 16rem; max-width: 22rem; }
.sp-chips { display: flex; flex-wrap: wrap; align-items: center; gap: .35rem; }
.sp-chip {
  display: inline-flex; align-items: center; gap: .1rem; padding: .25rem .65rem; font-size: .8rem; font-weight: 500;
  color: var(--tblr-body-color); background: var(--tblr-bg-surface); border: 1px solid var(--tblr-border-color);
  border-radius: var(--tblr-border-radius-pill); cursor: pointer; transition: background .12s, border-color .12s;
}
.sp-chip:hover { border-color: var(--tblr-secondary); }
.sp-chip[aria-pressed=true] { background: rgba(232, 89, 12, .1); border-color: var(--crm-tiger); color: var(--crm-tiger); }
.sp-chip-count { margin-inline-start: .4rem; padding: 0 .4rem; border-radius: var(--tblr-border-radius-pill); background: var(--tblr-bg-surface-secondary); font-size: .72rem; color: var(--tblr-secondary); }
.sp-table th[data-sort] { cursor: pointer; user-select: none; }
.sp-table th[data-dir=asc]::after { content: " ▴"; }
.sp-table th[data-dir=desc]::after { content: " ▾"; }
.sp-table td { vertical-align: middle; }
.sp-title-cell { min-width: 14rem; }
.sp-row-link { display: inline-flex; align-items: center; gap: .45rem; color: var(--tblr-body-color); font-weight: 600; }
.sp-row-link:hover { color: var(--crm-tiger); text-decoration: none; }
.sp-row-meta { display: flex; flex-wrap: wrap; align-items: center; gap: .25rem .85rem; margin-top: .15rem; font-size: .78rem; color: var(--tblr-secondary); }
.sp-row-meta .ti { margin-inline-end: .2rem; }
.sp-new { display: inline-grid; place-items: center; width: 1.6rem; height: 1.6rem; border-radius: 50%; background: rgba(232, 89, 12, .12); color: var(--crm-tiger); }
.sp-row-new > td:first-child { box-shadow: inset 3px 0 0 var(--crm-tiger); }
.sp-badge { display: inline-flex; align-items: center; gap: .3rem; font-weight: 500; }
.sp-badge .ti { font-size: .95em; }
.sp-person { display: inline-flex; align-items: center; gap: .45rem; white-space: nowrap; }
.sp-year { display: flex; align-items: center; gap: .6rem; padding: 1rem 1rem 0; }

/* ---------------------------------------------------------------- prepaid and sites */
.sp-prepaid-head { display: flex; flex-wrap: wrap; align-items: center; gap: 1rem; }
.sp-prepaid-balance { font-size: 1.5rem; font-weight: 700; }
.sp-prepaid-head p { flex: 1 1 18rem; }
.sp-sites { display: grid; grid-template-columns: repeat(auto-fill, minmax(14rem, 1fr)); gap: .5rem; }
.sp-site { display: flex; align-items: center; gap: .5rem; padding: .6rem .8rem; border: 1px solid var(--tblr-border-color); border-radius: var(--tblr-border-radius); }
.sp-site .ti { color: var(--crm-tiger); }

/* ---------------------------------------------------------------- order and task pages */
.sp-crumbs { display: flex; flex-wrap: wrap; align-items: center; gap: .4rem; font-size: .85rem; color: var(--tblr-secondary); margin-bottom: 1rem; }
.sp-crumbs a { color: var(--tblr-secondary); display: inline-flex; align-items: center; gap: .3rem; }
.sp-crumbs a:hover { color: var(--crm-tiger); }
.sp-page-head { display: flex; align-items: flex-start; gap: 1rem; margin-bottom: 1.5rem; }
.sp-page-icon { display: grid; place-items: center; flex-shrink: 0; width: 3rem; height: 3rem; border-radius: .9rem; font-size: 1.5rem; }
.sp-page-title { font-size: clamp(1.35rem, 2.6vw, 1.75rem); font-weight: 700; letter-spacing: -.015em; margin: 0 0 .4rem; overflow-wrap: anywhere; }
.sp-page-meta { display: flex; flex-wrap: wrap; align-items: center; gap: .4rem 1rem; font-size: .85rem; color: var(--tblr-secondary); }
.sp-page-meta .ti { margin-inline-end: .25rem; }
@media (min-width: 992px) { .sp-side { position: sticky; top: 5rem; } }
.sp-side { display: flex; flex-direction: column; gap: 1rem; }
.sp-facts { display: grid; grid-template-columns: auto 1fr; gap: .6rem 1rem; margin-bottom: 1rem; align-items: center; }
.sp-facts dt { font-weight: 500; color: var(--tblr-secondary); display: inline-flex; align-items: center; gap: .4rem; }
.sp-facts dd { margin: 0; min-width: 0; overflow-wrap: anywhere; }
.sp-issue { display: flex; align-items: center; gap: .85rem; }
.sp-issue-icon { display: grid; place-items: center; flex-shrink: 0; width: 2.25rem; height: 2.25rem; border-radius: .6rem; font-size: 1.15rem; }
.sp-desc { --tblr-offcanvas-width: min(46rem, 100vw); }
.sp-newreq { --tblr-offcanvas-width: min(40rem, 100vw); }

/* ---------------------------------------------------------------- urgency picker (1-10) */
.sp-urgency { border: 0; padding: 0; margin: 0; }
.sp-urgency-scale { display: grid; grid-template-columns: repeat(10, minmax(0, 1fr)); gap: .3rem; }
.sp-urgency-pill {
  display: grid; place-items: center; height: 2.25rem; border-radius: .5rem; font-weight: 600; cursor: pointer; font-variant-numeric: tabular-nums;
  border: 1px solid var(--tblr-border-color); background: var(--tblr-bg-surface); transition: transform .1s, background .12s;
}
.sp-urgency-pill:hover { transform: translateY(-1px); }
.sp-urgency-red { color: var(--tblr-red); } .sp-urgency-orange { color: var(--tblr-orange); }
.sp-urgency-azure { color: var(--tblr-azure); } .sp-urgency-secondary { color: var(--tblr-secondary); }
.btn-check:checked + .sp-urgency-red { background: var(--tblr-red); border-color: var(--tblr-red); color: #fff; }
.btn-check:checked + .sp-urgency-orange { background: var(--tblr-orange); border-color: var(--tblr-orange); color: #fff; }
.btn-check:checked + .sp-urgency-azure { background: var(--tblr-azure); border-color: var(--tblr-azure); color: #fff; }
.btn-check:checked + .sp-urgency-secondary { background: var(--tblr-secondary); border-color: var(--tblr-secondary); color: #fff; }
.btn-check:focus-visible + .sp-urgency-pill { outline: 2px solid var(--crm-tiger); outline-offset: 2px; }
.sp-urgency-bands { display: grid; grid-template-columns: 2fr 2fr 3fr 3fr; gap: .3rem; margin-top: .3rem; font-size: .72rem; font-weight: 500; }
.sp-urgency-bands span { display: flex; align-items: center; justify-content: center; gap: .2rem; padding-top: .2rem; border-top: 2px solid currentColor; }
.sp-urgency-none { display: flex; flex-wrap: wrap; align-items: center; gap: .5rem; margin-top: .6rem; }
.btn-check:checked + .btn-ghost-secondary { background: var(--tblr-bg-surface-secondary); color: var(--tblr-body-color); }

/* ---------------------------------------------------------------- the conversation */
.sp-reply { margin-bottom: 1.5rem; border-color: rgba(232, 89, 12, .3); }
.sp-thread { list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 1.1rem; }
.sp-msg { display: flex; align-items: flex-start; gap: .75rem; max-width: 92%; }
.sp-msg-customer { flex-direction: row-reverse; margin-inline-start: auto; }
.sp-msg-avatar { flex-shrink: 0; margin-top: 1.4rem; }
.sp-msg-avatar-tiger { object-fit: cover; box-shadow: 0 0 0 2px var(--crm-tiger); }
.sp-msg-body { min-width: 0; flex: 1; }
.sp-msg-head { display: flex; flex-wrap: wrap; align-items: center; gap: .25rem .6rem; font-size: .8rem; margin-bottom: .3rem; }
.sp-msg-customer .sp-msg-head { justify-content: flex-end; }
.sp-msg-text, .sp-msg-frame {
  border: 1px solid var(--tblr-border-color); border-radius: 1rem; box-shadow: var(--sp-shadow);
}
.sp-msg-text { padding: .8rem 1rem; background: var(--sp-bubble-tiger); overflow-wrap: anywhere; }
.sp-msg-tiger .sp-msg-text, .sp-msg-tiger .sp-msg-frame { border-top-left-radius: .25rem; }
.sp-msg-customer .sp-msg-text { background: var(--sp-bubble-customer); border-color: var(--sp-bubble-customer-border); border-top-right-radius: .25rem; }
.sp-msg-customer .sp-msg-frame { border-top-right-radius: .25rem; }
.sp-msg-text img { max-width: 100%; height: auto; border-radius: .5rem; }
.sp-msg-text blockquote { margin: .5rem 0; padding-left: .75rem; border-left: 3px solid var(--tblr-border-color); color: var(--tblr-secondary); }
.sp-msg-frame { display: block; height: 160px; background: #fff; resize: vertical; }
.sp-desc-frame { height: 70vh; border-radius: .75rem; }

/* ---------------------------------------------------------------- bell */
.sp-bell-menu { width: min(24rem, 92vw); }
.sp-bell-menu .list-group { max-height: 26rem; overflow-y: auto; }
.sp-bell-item { display: flex; align-items: center; gap: .5rem; padding: .6rem .75rem; }
.sp-bell-link { display: flex; align-items: flex-start; gap: .6rem; flex: 1; min-width: 0; color: inherit; text-decoration: none; }
.sp-bell-link:hover { text-decoration: none; color: var(--crm-tiger); }
.sp-bell-dot { flex-shrink: 0; width: .55rem; height: .55rem; margin-top: .4rem; border-radius: 50%; background: var(--crm-tiger); }
.sp-bell-title { display: block; font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sp-bell-sub { display: block; font-size: .78rem; color: var(--tblr-secondary); }
.sp-bell-empty { display: flex; flex-direction: column; align-items: center; gap: .3rem; padding: 1.5rem; color: var(--tblr-secondary); }
.sp-bell-empty .ti { font-size: 1.75rem; opacity: .6; }
.sp-toasts { z-index: 1090; margin-top: 3.75rem; }
.sp-toast { border-left: 3px solid var(--crm-tiger); }
.sp-toast .toast-body { color: inherit; text-decoration: none; font-weight: 500; }
.sp-toast .toast-body:hover { color: var(--crm-tiger); }

/* ---------------------------------------------------------------- misc */
.sp-alert { box-shadow: var(--sp-shadow); }
.sp-flow { list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: .9rem; position: relative; }
.sp-flow li { display: flex; gap: .85rem; align-items: flex-start; }
.sp-flow-icon { display: grid; place-items: center; flex-shrink: 0; width: 2.25rem; height: 2.25rem; border-radius: 50%; font-size: 1.1rem; }
.sp-blank { max-width: 38rem; margin: 3rem auto; text-align: center; }
.sp-blank .card-body { padding: 2.5rem 2rem; }
.sp-blank-icon { display: inline-grid; place-items: center; width: 4rem; height: 4rem; margin-bottom: 1rem; border-radius: 1.25rem; font-size: 2rem; background: rgba(232, 89, 12, .1); color: var(--crm-tiger); }
.sp-footer { border-top: 1px solid var(--tblr-border-color); background: var(--tblr-bg-surface); padding: 1.25rem 0; font-size: .85rem; color: var(--tblr-secondary); }
.sp-footer a { color: var(--tblr-secondary); }
.sp-footer a:hover { color: var(--crm-tiger); }

/* ---------------------------------------------------------------- login */
.sp-login-body { background: var(--tblr-bg-surface); }
.sp-login-grid { display: grid; min-height: 100vh; grid-template-columns: 1fr; }
@media (min-width: 992px) { .sp-login-grid { grid-template-columns: 5fr 6fr; } }
.sp-login-side {
  display: none; position: relative; overflow: hidden; color: #fff;
  background: radial-gradient(120% 90% at 10% 0%, #ff8a3d 0%, #e8590c 45%, #9a3a07 100%);
}
@media (min-width: 992px) { .sp-login-side { display: flex; align-items: center; } }
.sp-login-stripes {
  position: absolute; inset: -20%; transform: rotate(-12deg);
  background: repeating-linear-gradient(90deg, rgba(0, 0, 0, .12) 0 22px, transparent 22px 64px, rgba(0, 0, 0, .07) 64px 80px, transparent 80px 130px);
  mask-image: linear-gradient(160deg, transparent 30%, #000 85%);
}
.sp-login-side-inner { position: relative; padding: 3.5rem; max-width: 34rem; }
.sp-login-side .crm-brand-name span { color: #fff; opacity: .85; }
.sp-login-brand { font-size: 1.5rem; }
.sp-login-claim { color: #fff; font-size: 2.1rem; font-weight: 700; line-height: 1.2; letter-spacing: -.02em; margin: 2.5rem 0 1.75rem; }
.sp-login-points { list-style: none; padding: 0; margin: 0; display: grid; gap: .9rem; font-size: 1.02rem; }
.sp-login-points li { display: flex; align-items: center; gap: .75rem; }
.sp-login-points .ti { display: grid; place-items: center; width: 2.25rem; height: 2.25rem; border-radius: .7rem; background: rgba(255, 255, 255, .16); font-size: 1.2rem; }
.sp-login-main { display: flex; flex-direction: column; align-items: center; justify-content: center; padding: 2rem 1rem; background: var(--sp-page); }
.sp-login-card { width: 100%; max-width: 27rem; box-shadow: var(--sp-shadow); }
.sp-login-btn { box-shadow: 0 6px 20px rgba(232, 89, 12, .3); }
.sp-login-providers { display: flex; justify-content: center; gap: 1.25rem; margin-top: 1rem; font-size: .8rem; color: var(--tblr-secondary); }
.sp-login-providers span { display: inline-flex; align-items: center; gap: .3rem; }

@media (max-width: 575.98px) {
  .sp-hero-inner { padding-top: 1.5rem; }
  .sp-hero-actions, .sp-hero-actions .btn { width: 100%; }
  .sp-msg { max-width: 100%; }
  .sp-msg-avatar { display: none; }
  .sp-urgency-pill { height: 2rem; font-size: .8rem; }
}